UPDATE: Ordway Inside Out has been rescheduled from Saturday, June 22 to Sunday, June 23 at 7:00 p.m. due to expected weather conditions. Learn More

Ticket Policies for the 2023-2024 Season

Can’t use your tickets?

If you are not able to use your tickets, please let us know so someone else can attend! We offer a few flexible options to choose from if you cannot attend:

  • Turn back your ticket(s) as a charitable donation to Schubert Club (No less than 1 hour prior to the performance)
  • Bank the value of your ticket(s)  as credit to your Schubert Club account (no less than 4 hours before the performance).
    • Banked credit accrued during the 2023-2024 season will expire on June 30, 2024. Unused credit will be automatically converted to a tax-deductible charitable donation.
    • Your banked credit can be applied either to a concert later in the 2023-2024 season (subject to availability) or towards your 2024-2025 season subscription.

Misplaced Tickets

You can request a replacement for lost tickets free of charge by calling the Ticket Office at 651.292.3268. Please be prepared to show a photo I.D. when picking up tickets. Once replacement tickets have been issued, the original tickets are no longer valid. 

Ticket Exchanges

Tickets can be exchanged for another performance in any of our concert series, subject to availability. Exchanges must be completed at least one full business day prior to the date of the originally scheduled performance.

When exchanging into a more expensive performance or different price range, you will need to pay the difference in ticket price. 

There is no refund if exchanging into a less expensive performance, but the difference in value can be donated as a tax-deductible contribution to The Schubert Club, or banked to your Schubert Club account. To complete an exchange please call the Box Office at 651.292.3268 Monday-Friday 8:30-4:30. 

Missed Performances

Unfortunately, we cannot issue refunds or exchanges, or bank the value of your tickets once the date of a performance has passed.

Kids and Student Tickets

Beginning with the 2023-2024 season, Kids ages 6-17 and students of any age can attend any Schubert Club concert free of charge. Tickets are subject to availability. Check this page for more information on August 3, 2023.

Group Discounts

We offer a 15% discount to groups over 10, subject to availability. Please call Schubert Club Ticket Office to purchase tickets for your group at 651.292.3268.

Fees

Schubert Club adds a $3 per-ticket fee for all performances. Concerts at the Ordway include an additional $3 Ordway Fee. All fees are waived for Schubert Club Subscribers.

Accessibility

When ordering tickets, please notify the Ticket Office of any accessibility needs. Ushers will help you obtain large print programs as well as assisted listening devices (when available). Braille programs can be made available with advance notice. 

Subscriptions

See the our Subscription Page for more information about Subscriptions and seating requests.