FAQ for Concerts Affected by COVID-19
Last Updated: October 26, 2020
Common Questions from Ticket Holders
What will happen to my tickets for concerts moved online?
All subscribers who purchased tickets for performances that will now be presented online will have the value of those tickets automatically banked to your accounts. We will also bank parking passes for International Artist Series subscribers. This banked value in your account may be applied towards your 2021-2022 season renewal or towards future Schubert Club performances.
Alternatively, you may request a refund or convert your ticket purchase into a donation. Your contribution will help support Schubert Club’s commitment to paying all artists, venues and our staff, in spite of the absence of regular ticket revenue. Please contact our box office with any questions regarding ticketing options.
I have tickets to the postponed Beethoven Quartet Series with the Danish String Quartet. What is the status of these concerts?
All Beethoven quartet performances by the Danish String Quartet have been postponed a second time to the period November 5-11, 2021. Additional details, including venues and concert times, will be announced later this season. As a ticket holder, you will receive first notification. Tickets and parking passes will be transferred directly to their new, corresponding concert dates. If these dates do not work in your schedule or you no longer wish to attend, the value of your ticket(s) can be banked, refunded, or donated. Please contact our box office for ticket cancellation requests.
I have tickets to a performance by David Finckel and Wu Han. What is the status of these concerts?
For all ticket holders to performances with David Finckel and Wu Han, the value of your tickets and parking passes will be automatically banked to your accounts. The International Artist Series program will be streamed as scheduled on March 4. We hope to present the remaining five “Schubert Revealed” concerts as an outdoor festival in early June, 2021. We will notify those who have tickets first about availability for these performances and any new information.
When will we know what is happening with the remaining Schubert Club concerts this season?
We will communicate with our patrons early in the new year about concerts in April through June 2021. If we are able to present concerts with audiences later this spring, tickets will be sent approximately one month prior to the performance along with any information regarding safety regulations.
Common Questions about Virtual Concerts
VIRTUAL CONCERTS WEBSITE
Where can I watch?
All of our online concerts will be available to watch on our website and YouTube channel unless otherwise specified. To find the video for the concert you are trying to watch, go to the event page for that concert – the video will be available on the date and time of the performance. To make finding your concert videos quicker and easier, you can bookmark the event pages or subscribe to our YouTube channel.
What if I can’t watch the concert at its scheduled time?
Don’t worry! All virtual concerts will be available for replay on our website and YouTube channel for one month following the concert date.
Will there be a concert program?
Yes! Our program book, An die Musik, is digital this year and can be viewed on our website as an interactive PDF. If you wish to have a printed program, the PDF can also be downloaded and printed at home.
Will there be pre-concert lectures? Where can I watch them?
We will have pre-concert lectures for all of our International Artist Series recitals. The lecture video will be posted to event page on our website and to our YouTube channel about 48 hours before the concert. For the most up-to-date information, sign up for our email list!
How do I get the most out of my online concert viewing experience?
Subscribe to Schubert Club’s YouTube channel and follow us on Facebook. On YouTube, you can select “Set Reminder” to be reminded via email when the performance begins.
For the best viewing experience, we recommend watching the concert on your smart television’s YouTube app, or connecting your laptop to your television using an HDMI cable.
To watch through a phone or computer via Google Chromecast, an Amazon Fire TV Stick, Roku, or Apple TV, make sure both devices are connected to the same Wi-Fi network and that you are on the correct television input. If you are subscribed to Schubert Club on YouTube, you will more easily be able to locate the performance. Next, click the stream button on your phone, tablet, or computer, and the video should appear on your TV.
If you have a Roku device or Roku TV, you should also be able to download the Youtube App directly to your Roku home screen