Patron Relations Manager
Reports to Tessa Retterath Jones, Marketing Director
Schedule/Hours: Regular business hours with frequent evening and weekend hours
The Patron Relations Manager is responsible for ticketing and box office services, marketing assistance, audience and donor database management, and development assistance. This position reports to the Marketing Director and takes additional direction from the Director of Development
- Oversee the day-to-day operations of Schubert Club ticket office duties, phone line responsibilities, and day-of-concert counter sales to result in efficient and accurate transactions, streamlined and updated processes and practices, and a seamless customer service experience
- Answer ticket office calls and process ticket orders, turn backs and exchanges; print and mail tickets on a daily basis; monitor unbalanced orders and online subscriptions; and coordinate complimentary and special ticketing requests
- Manage ticket office operations on concert nights, handling all aspects of the ticket purchasing experience
- Coordinate day-of concert logistics including pre-printed tickets, cash requests, signage, special promotions, etc
- Reconcile cash, credit and checks, complete event settlements, enter information into AudienceView, and provide necessary back-up reports for every concert or event
- Keep detailed notes on customer requests, preferences and feedback
- Monitor reconciliation of cash receipts and electronic deposits of credit card transactions from all ticket sales, developing procedures for accurate handling of all legal tender until deposit
- Execute the subscription process including processing orders, tracking and fulfilling seating requests, following up with patrons, and tracking sales for weekly reports
- Identify recurring problems in meeting general customer expectations and suggest solutions to Marketing Director
- Build and coordinate ticketing and development/fundraising systems within AudienceView including series, concerts, pricing charts, subscription, venues, promotional offers, funds management structure and updates to result in updated systems, optimum productivity, and efficient sales flow that result in seamless customer service transactions
- Coordinate the ticketing facets of the organization’s Customer Relations Management (CRM) database, including but not limited to: Venues, Series, Performances, Price Charts, Subscription, Promotional Offers, and Ticket Templates
- Update phone prompts in automated phone tree
- Ensure all offers are built accurately and according to what has been approved, testing all offers prior to their on sale
- Update ticketed events as needed or required by marketing efforts
- Work with AudienceView representatives to improve sales flow and implement new functionality to enhance sales and ease of customer experience
- Pull regular and special reports from AudienceView, ensuring they are distributed to appropriate staff
- Pull reports on fund structure, development reports, and development data
- First point of contact with Finance Manager regarding transaction details
- Provide administrative support including website monitoring, data generation, and email process to assist the Marketing Director and create efficiencies for marketing activities
- Maintain a working knowledge of the Marketing Director’s job duties to fill in as needed
- Attend training, configure events, discount codes, pricing structures, subscriptions, miscellaneous items, ticket templates and venues (in AudienceView) Database
- Maintain Filemaker database with patron contact information and purchasing history
- Assist with email marketing using Mailchimp including monthly imports of new email subscribers
- Import customer information from AudienceView to Filemaker and routinely remove duplicates
- Assist with website updates on a daily basis and social media marketing strategy to ensure materials are accurate and free of errors
- Provide administrative support to the Director of Development and create efficiencies in Development activities.
- Maintain a working knowledge of the Director of Development’s job duties to fill in as needed.
- Quickly and accurately process donations.
- Assist with admin tasks related to special events: e.g. pre and post-concert dinners, special events in the Museum, homes, and patron tour. Assist with coordination of logistics such as signage needs and other day-of details.
- Assist in creating donor solicitation letters, materials, and pull lists from AudienceView
- Track all gifts in AudienceView, gift tracking spreadsheets and update information as needed
- Create and generate thank you letters for gifts
- Maintain donor files
- Edit donor listings in An die Musik magazine
- Support and foster Schubert Club’s collaborative business practices to ensure that all organizational activities support the Schubert Club’s mission successfully
- Assist with setting up concerts and events as requested and needed
- Assist with onsite concert and event support
- Assist with museum activities as needed
- Assist with office wide projects as needed
- Act as a steward and liaison with the public at Schubert Club events, to foster the positive reputation of Schubert Club
Previous database experience
Ability to work evenings and weekends
2 years ticketing experience
- Experience selling tickets and building ticketing components in AudienceView
Customer service experience
Proficiency with Microsoft Office products
Knowledge and comfort working in a Mac based environment
- Experience using Mailchimp, WordPress and Filemaker a plus
- Ability to lift and carry up to 25 pounds
- Ability to work frequent nights and weekends
- Reliable transportation
EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS
- B.A. or B.S. in Music, Theatre, Arts Administration, or related field
- 2 years in ticketing position
To apply, please send cover letter, resume, and references to email@example.com no later than September 15, 2017.
Announcing the new
Schubert Club Composer-in-Residence:
plus two additional financial awards for Minnesota composers
St. Paul, MN (Wednesday, June 7, 2017) — Schubert Club announced today at its Annual Luncheon the appointment of Reinaldo Moya as its new Composer-in-Residence beginning September 1, 2017. Moya will serve a two-year term in this position.
The role of the composer-in-residence is to create music, to participate in education and community programs, to advise and to advocate on behalf of Schubert Club. The position was specifically created with flexibility to allow the composer to shape residency activities to fit the individual’s strengths and interests. Reinaldo Moya’s residency plans include writing a chamber opera, introducing a composition element to Schubert Club’s KidsJam workshops and other programs, and providing mentorship to local young composers.
Schubert Club Artistic & Executive Director Barry Kempton said of the appointment: “The strong compositions submitted as part of Reinaldo’s application together with his compelling vision for his residency make Reinaldo an ideal composer-in-residence to follow in the path blazed previously by David Evan Thomas, Edie Hill and Abbie Betinis. I look forward both to supporting Reinaldo in his residency and to the benefits his creative mind and musical sensibilities will bring to Schubert Club. My overriding hope is that during his two-season residency, both he and Schubert Club will learn and develop from one another.”
Reinaldo Moya stated: “I’m beyond excited to be joining the Schubert Club team. Through my compositions, educational activities and role as an artistic advisor, I hope to contribute to the Schubert Club’s mission. One of my goals is to bring awareness to the role that Latin American immigrants have played in our state, both historically and in the present.”
In addition, Schubert Club announced financial awards to support the creation of new works by two other Minnesota-based composers, deVon Russell Gray and Tiffany Skidmore. Both composers were identified during the Composer-in-Residence search process.
About the Selection Process
Minnesota composers were invited to submit an application in early 2017. There were 33 candidates in total. The search committee comprised Artistic & Executive Director Barry Kempton together with composers Clarice Assad and Patrick Castillo.
About Reinaldo Moya
Reinaldo Moya is a graduate of Venezuela’s El Sistema music education system. Through El Sistema, he had access to musical training from an early age and was a founding member of the Simón Bolívar Symphony Orchestra touring throughout Europe, North and South America. A graduate of The Juilliard School and a participant in the prestigious John Duffy Composers Institute and the New Jersey Symphony Orchestra Conce Composers Institute, Moya now lives in Northfield, and is Associate Professor of Composition at Augsburg College. Reinaldo Moya is the recipient of the 2015 McKnight Composers Fellowship, the Van Lier Fellowship from Meet the Composer and the Aaron Copland Award from the Copland House.
About deVon Russell Gray
deVon Rusell Gray, multi-instrumentalist, is best known as dVRG in the acclaimed live hip hop band, Heiruspecs. Lesser known are his classical and chamber music works, film scores, experimental collaborations (SPCO Liquid Music Series), arranging credits (Poliça, The Cloak Ox, Allan Kingdom), session work, and production. Gray, has studied orchestral conducting with world renowned artists Manny Laureano (MN Orchestra) and Donald Palma (Orpheus Chamber Orchestra); and composition with Lee Hyla, & Michael Gandolfi, to name a few. Redefining versatility, dVRG draws inspiration from an enviable record collection, from Claudio Monteverdi to Shuggie Otis, and communicates through nuanced sounds; a musical polyglot disguised as a lone star…ready to super nova.
About Tiffany Skidmore
Tiffany M. Skidmore holds degrees in Vocal Performance and Music Composition from Gonzaga University, Eastern Washington University, and the University of Minnesota. She has studied with Scottish composer James Dillon, Chaya Czernowin (head of the Music Composition department at Harvard University), Jonathan Middleton, and J. Kevin Waters. Her work has been featured in master classes with Brian Ferneyhough, Chaya Czernowin, and Julio Estrada. She has been a featured composer in the Hildegard von Bingen Festival of Women in the Arts and the Rimon Artist Salon, and her work has been performed throughout Europe and the United States by the CSU Stanislaus Concert Chorale, the EWU Concert Chorale, Opus7 Vocal Ensemble, the Kiev Philharmonic, Duo Gelland, Peter Wright (principal clarinetist for the Jacksonville Symphony Orchestra), the Hark Quartet, Ensemble Dal Niente, Jeffery Kyle Hutchins, Nanyi Neil Qiang, Without Fear of Wind or Vertigo, and the Strains New Music Ensemble, among many others. She is a member of the American Composers Forum and a founding member of the Minneapolis composer collective, 113.
About Schubert Club
For over 135 years, Schubert Club has invited the world’s finest recital soloists and ensembles to the Twin Cities and promoted the finest musical talents of our community through performances, education, and museum programs. It has secured a prominent and distinguished reputation among musical organizations nationwide, and is one of the first arts organizations in the country.
The Schubert Club’s International Artist Series has presented virtually all of the world’s great recitalists including Jascha Heifetz, Arthur Rubinstein, Cecilia Bartoli, Beverly Sills, Leontyne Price, Yo-Yo Ma and Renée Fleming to name a few. In 2014, Schubert Club introduced Schubert Club Mix, its convention-breaking performance series in nontraditional venues. Additional series include Music in the Park Series (chamber music concerts in the St. Anthony Park neighborhood), a free weekly lunchtime Courtroom Concerts series in downtown St. Paul, Accordo, and the Hill House Chamber Players.
The Schubert Club is committed to music education and reaches hundreds of children and young adults annually through family-friendly concerts, workshops, music lessons and scholarships.
The Schubert Club Museum located in historic Landmark Center holds a world-class collection comprised of historic keyboards, instruments from around the world, and original letters and manuscripts by famous composers.
For more information visit schubert.org.
Job title: Museum Guide
Part-time Museum Guide, responsible for augmenting and improving our museum visitor’s experience through descriptions that illuminate the collection and share the role of the Schubert Club as a cultural gem of our community. The Schubert Club Museum is one of only a few music-focused museums in the country, showcasing a diverse collection of historical instruments and replicas, and original autographed composer letters.
*Enjoy interacting and meeting with people from a variety of ages and backgrounds
*Able to speak comfortably before groups of people
*Able to work independently
*Able to accept supervision
*Able to be enthusiastic and flexible
*Honor time commitments for any scheduled assignments, including regular museum hours and special events or programs
*Provide great customer service by creatively solving problems and responding to visitor questions and concerns
*Capable of learning new material rapidly and willing to spend time and expend the effort necessary to study The Schubert ClubMuseum collection. Reading material includes The Schubert Club Museum Interpretive Plan.
*Extensive prior knowledge of music history and repertoire is not required but a prospective guide should have a working knowledge of music and a desire to learn
*Physically able to lead tours around the museum
To apply: Send a cover letter and resume to Kate Cooper at firstname.lastname@example.org
The Schubert Club Bruce P. Carlson 2017 Student Scholarship Competition Agenda
Finals Round, Sunday March 12 – St. Catherine University
Piano Finalists, Recital Hall, 9:30 – 4:45
Piano Level II (Grades 10-12), 9:30 – 10:30
Piano Level IV (Age 24-28), 11:00 – 12:00
Piano Level III (College Freshman-Age 23), 1:00 – 3:15
Piano Level I (Grades 7-9), 3:40 – 4:40
String Finalists, Rehearsal Hall (M12), 9:30 – 4:15
Strings Level III (College Freshman-Age 23), 9:30 – 10:30
Strings Level IV (Age 24-28), 11:00 – 12:15
Strings Level II (Grades 10-12), 1:10 – 2:25
Strings Level I (Grades 7-9), 3:10 – 4:10
Winners Recital, Concert Hall,Saturday, March 25, FREE AND OPEN TO THE PUBLIC
Ordway Center, Saint Paul, 1:00 – 3:00 pm
Please regard the following courtesies in the competition rooms:
- Enter and exit only between performances
- No photography or recording allowed in the performance rooms
- Turn off all cell phones and pagers
Results will be posted near the registration table approximately 30 minutes following each category end time or follow the results on Twitter and InstaGram: @schubertclub #sccompetition
Thank you and enjoy this great day! Plan to come back for the closing Winners Recital on March 25 to hear these talented students perform! All are welcome – free admission! Tickets available at the Registration Table or at the door on the concert day.
Title: Museum Music and Technology Intern
- Assist Director of Museum with audio/visual project to enhance the Gilman Ordway Manuscript exhibit located in the Schubert Club Museum.
- Review and select written historical content for presentable audio and visual clips for exhibit.
- Research and understand copyright-related practices and work with Schubert Club staff to verify copyright laws are being adhered to. Obtain copyright permissions as needed.
- Lead the audio recording process of selected clips read by Schubert Club artist or narrator.
- Assist Director of Museum in selection/purchase of audio video equipment and in the work with a contractor to install equipment.
- Work with Director of Marketing in conversion of audio materials and narrative to a rich and meaningful digital experience on the Schubert Club website.
Skills and Competencies: Solid understanding of technology especially in video recording and audio/visual equipment. Working knowledge and/or strong interest in music and music history, not necessarily key area of study. Self-disciplined, independent, coachable worker with excellent communication skills.
Qualifications: High school diploma and enrolled in a college or higher education program. Previous experience working in an arts organization, museum or specific project work in technology is preferred but not required.
Internship Project Dates:
- Beginning on or near January 3, 2017.
- Estimated total project hours: 120-150 hours. Hours per week and days of work are flexible but to be scheduled during regular business hours, Monday-Friday 8:30-4:30
- Project to conclude no later than March 1, 2017
Report to Kate Cooper, Director of Museum and Education
Salary: This is a paid internship at a rate of $10/hour
To apply: Send a cover letter and resume to Kate Cooper at email@example.com
“Songs for the Season” featuring carols by Minnesota composers has become the most popular program in our free weekly noontime Courtroom Concert series. Because of its popularity, we’ve added an encore performance at the Twin Cities Public Television Street Space in Lowertown, St. Paul this year. This encore performance will also be free and will be live-streamed online.
Schubert Club presents Songs for the Season by Minnesota Composers
December 15, 2016
12pm Courtroom Concert at Landmark Center
7pm Encore performance at Twin Cities Public Television and streaming live online at schubert.org/songsfortheseason
Featuring music by local composers: Abbie Betinis, Timothy C. Takach, Linda Kachelmeier, Neal Hagberg, Joan Griffith, Ann Reed, Bob Dylan, Prince, among others.
Performed by: Carrie Henneman Shaw, soprano; Laura Betinis Healy, alto; Nicholas Chalmers, tenor; Timothy C. Takach, bass, Zacc Harris, guitar, and Audrey Slote, cello.
Both concerts are FREE, and we expect both concerts to reach capacity.
The 12pm performance will be first come, first served. We are no longer accepting reservations for the 7pm concert, though if you are interested in attending the concert, walk-ups are welcomed at the door.
The Schubert Club Student Scholarship Competition, held each spring, awards a total of over $50,000 annually to young musicians to be used for further musical education.
New format for 2017: Starting this year, the Competition will be spread across two weekends and two locations. Brass, Woodwinds, Voice, and Guitar will compete at Augsburg College on Saturday, March 4, and Finals will be held the following day, Sunday, March 5. Piano and Strings will compete at St. Catherine University on Saturday, March 11, and Finals will be held the following day, Sunday, March 12.
Learn more and apply online at schubert.org/competition
Courtroom Concerts feature local artists of the highest caliber from the Twin Cities and surrounding area, as well as occasional musical newcomers to Minnesota. Highlights in the 2016-17 season include Flying Forms Baroque Ensemble, Elkina Sisters piano duo, Artaria String Quartet, Ladyslipper Ensemble, Laura Caviani Jazz Trio, and the Lux String Quartet. This season will continue the tradition of highlighting music by Minnesota composers including Jeffrey Van, Linda Kachelmeier, Patrick O’Shea, Abbie Betinis, and Edie Hill, along with the return of the ever-popular “Songs of for the Season, by Minnesota Composers” concert in December. The Courtroom Concerts will also feature winners–past and present–from the Schubert Club’s Bruce P. Carlson Student Scholarship Competition.
The Schubert Club has been awarded an Arts Access grant from the State Arts Board specifically to support KidsJam in various Twin Cities community centers. KidsJam, first introduced in the spring of 2014 is designed for kids ages 5-14 to play, listen, learn and create with music. Throughout the 75-minute workshops, children get involved through creative activities and movement, and learn about the people, cultures, and sounds behind the music. This is the first time we’ve received an Arts Access award from the Arts Board! Learn more about KidsJam